2. Clients must be over 18 to take part in one of our Photography sessions promotions. Persons under the age of 18 may only attend with a parent or legal guardian present.
3. A Family is designated as a group consisting of parents and their children. It is at the studios discretion to accept groups outside of this genre.
4. Promotions or vouchers may not be used in conjunction with any other promotion and are not transferable. Strictly one voucher per family in a 12-month period.
5. Each Child Whisperer Photography promotion may be subject to a fully refundable booking deposit at the studio’s discretion, taken at the time of booking to guarantee the appointment time and limit non-attendance. This will usually be £25.00 per person/family group according to date and availability
6. If for any reason you fail to attend your appointment or fail to notify Serena at Child Whisperer Photography within 72 hours of your appointment, any deposit paid will be rendered non-refundable. If unable to make your Child Whisperer Photography appointment, please contact Serena immediately to inform her. Failure to do so will void your Child Whisperer Photography voucher and you will lose any deposit paid.
7. Clients may reschedule their appointment ONCE up to 72 hours in advance without forfeiting their Child Whisperer Photography voucher. Weekend bookings including Friday, Saturday and Sunday's clients must give at least 7 days’ notice should they wish to reschedule otherwise a rebooking fee of £25 may be applicable.
8. Appointments once booked are non-cancellable and may only be rescheduled. Failure to attend without adequate notification or outright cancellation of an appointment will forfeit the conditions of the Child Whisperer Photography voucher.
9. If a client should arrive up to 15 minutes late for an appointment without contacting Serena in advance, we cannot guarantee all aspects of the service and the deposit cannot be refunded.
10. If a client should arrive later than 30 minutes for an appointment without prior contact with Serena The Child Whisperer Photography studio may not provide any services and any deposit will be lost. If for any reason you fail to attend your appointment, any deposit paid will be rendered non-refundable.
11. Clients are advised to bring at least one change of clothing to studio sessions. (This applies to ALL Child Whisperer Photography vouchers and is designed to give the client a better quality and selection of images to choose from.)
12. Child Whisperer Photography Portrait clients must attend the Design Consultation and Ordering Appointment otherwise the voucher or promotional offer will be rendered invalid.
13. Images are available for purchase on the day of your design consultation and ordering appointment. Please refer to your Child Whisperer Photography Studio price list for products available to purchase. It is the Child Whisperer Photography Studio’s discretion whether they keep images that are not purchased.
14. Strictly no refunds are permitted once any digital copy of images has been delivered, this includes Digital Album Apps.
15. For copyright purposes no, personal photography or filming is permitted at the studio, use of digital camera, camera phones, video recorders, or any other photographic/video capture device is STRICTLY PROHIBITED unless prior agreement has been obtained. Copyright remains with the Child Whisperer Photography studio. All clients using Child Whisperer Photography Studio Services agree that any images taken by Child Whisperer Photography Studio therefore belong to Child Whisperer Photography Studio and can be used for advertising/display purposes at the Child Whisperer Photography studio’s discretion.
16. The Child Whisperer Photography Studio accepts no liability for the loss or damage of any equipment or personal belongings brought onto the premises.
17. In booking your appointment or purchasing a promotion from any online or third-party companies you agree to the terms and conditions as stated above.
18. In the event of unforeseen circumstances (which are deemed to be out of the control of the studio) Child Whisperer Photography Studio reserves the right to substitute any or all aspects of the service with a suitable alternative to an equivalent value. On some occasions this may involve changing appointment times and dates or moving the booking to a partner studio of similar standing. The client will be given sufficient notice should this occur.
19. Prints, frames and images purchased must be collected within 1 month of the purchase date. All products thereafter not collected will be disposed of. This does not affect your statutory rights.
20. Please be aware that on rare occasions due to unforeseen circumstances Your Child Whisperer Photographer may be running behind. We will endeavour to keep this to a minimum however delays on occasions can occur.
21. Child Whisperer Photography Studio will endeavour to provide a pleasing colour balance but cannot guarantee exact colour matching owing to anomalous reflectance caused by a combination of certain dyes and materials especially man made fibres. It's sometimes impossible to record on film/digital file the exact colour as seen by the human eye.
22. Every client is required to agree to the terms & conditions + the liability waiver by signing an online contract which will be delivered to you by text before your session date. Failure to agree & sign will result in the cancellation of your session.
23. Clients agree to the use of their images for the promotion of Child Whisperer Photography in both printed & online materials.
We receive, collect and store any information you enter on our website or provide us in any other way. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details as appropriate (including credit card information), comments, feedback, reviews, recommendations, and personal profiles.This information is protected and only used for appropriate purposes, such as, tailoring specific email responses to queries; contacting you regarding relevant promotions, events or offers of photography services; processing payments for services requested or products bought and to create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we may use to provide and improve our services.When you conduct a transaction, submit an enquiry or subscribe on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only. Our company is hosted on the GoHighLevel platform which provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through GoHighLevel’s data storage, databases and their general applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.When paying for services directly payment details are not stored by us once payment has been received. You may choose to pay in person via card, in which case we use a SumUp card reader, below is a copy of their security statement.
"Highest security certification—why settle for less?
The PCI PTS (Payment Card Industry PIN Transaction Security) is an important standard for POS devices that
handle a customer’s PIN. Business owners are strongly advised against putting sensitive data at risk with an
uncertified payment device. Our proprietary card reader is PCI PTS certified and was made to securely process
PIN payments from the get go.
In addition, SumUp is PCI DSS (Payment Card Industry Data Security Standard) approved. Both the PCI PTS
and the PCI DSS certifications are managed by the card brands and administered by the Payment Card Industry
Security Standards Council."
Cookies are small pieces of data stored on a site visitor's browser, usually used to keep track of their movements and actions on a site. Cookies are implemented in every site. You can find a list of cookies GoHighLevel implements here. We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If you would like to: access, correct, amend or delete any personal information we have about you, or if you no longer wish to receive marketing/promotional information, you are invited to contact Serena at [email protected]